How do I contact the Customer Service Department?
Our Customer Service Department is open Monday through Friday from 9:30am to 1:00pm and from 1:30pm to 6:00pm Eastern Standard Time. To contact Customer Service, please call 1-800-943-6465.
Do I pay taxes on the products I buy?
Sales Taxes may be applied, but the amount of tax charged will depend upon many factors, including; the shipping address, the type of product sold, and potential exemptions. At the time of checkout, you will be shown an estimated tax amount. The final tax amount you will be charged when your order ships might be different as Sales Tax Rates are constantly changing.
How long does Standard Delivery take?
With Standard Delivery, most products will reach you within 7 to 10 business days. We also offer 5-Business-Day Rush Shipping ($9.99 additional), Second-Day Air Service ($16.99 additional) and Overnight Service ($24.99 additional).
How much is Shipping and Handling?
The cost for shipping and handling is generally as follows:
- 1 bottle: $6.99
- 2 or more bottles $8.99
- Please note that these are subject to change.
What is the Return Policy?
Our products come with a 30 day money back guarantee beginning the date of delivery. If, for any reason, you are not completely satisfied with your purchase, you must call Customer Service at 1-800-943-6465 Monday through Friday 9:30am to 1:00pm or 1:30pm to 6:00pm. Our guarantee is as follows: We only allow one open bottle within the first 30 days along with the remaining sealed bottles to be returned for a refund of your purchase price (less shipping & handling.) When returning your package please insure it. New Vitality is not responsible for lost or damaged packages. Customers are responsible for all shipping costs. Additionally all orders that are shipped and returned to New Vitality as refused/unclaimed will be assessed a mandatory re-stocking fee of $3. The re-stocking fees are charged in addition to shipping & handling charges that are deducted from the purchase price of your product ordered.