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Frequently Asked Questions

How do I contact the Customer Service Department?

Our Customer Service Department is open Monday through Saturday from 8:00am EST to 12:00am EST and Sunday from 12:00pm EST to 12:00am EST. To contact Customer Service, please call 1-800-943-6465.

Do I pay taxes on the products I buy?

Sales Tax may be applied to your order, but the amount charged will depend upon many factors, including: the shipping address, the type of product sold and potential exemptions. At the time of checkout, you will be shown an estimated tax amount. The final tax amount you are charged when your order ships might be different than the estimated amount, as Sales Tax rates are constantly changing.

How long does Standard Delivery take?

With Standard Delivery, most products will reach you within 7 to 10 business days. We also offer 5-Business-Day Rush Shipping ($9.99 additional), Second-Day Air Service ($16.99 additional) and Overnight Service ($24.99 additional).

How much is Shipping and Handling?

The cost for shipping and handling is generally as follows:

  • 1 bottle: $6.99
  • 2 or more bottles: $8.99
  • Please note that these are subject to change.

What is your Return Policy?

Our products come with a 30 day money-back guarantee beginning on the date of delivery. If, for any reason, you are not completely satisfied with your purchase, you must call Customer Service at 1-800-943-6465 Monday through Saturday 8:00am to 12:00am EST or Sunday 12:00pm to 12:00am EST. Our guarantee is as follows: We allow only one open bottle within the first 30 days along with the remaining sealed bottles to be returned for a refund of your purchase price, less shipping and handling. When returning your package, please insure it. New Vitality is not responsible for lost or damaged packages. Customers are responsible for all shipping costs.