100% Satisfaction Guarantee
We want you to be completely satisfied with every product you purchase from New Vitality. That's why there is no fine print or special clauses in our guarantee. What it says is exactly what it means. Our products come with a 30 day money-back guarantee beginning on the date of delivery. You may use any New Vitality product for 30 days absolutely risk free. If you do not see or feel the results you expected, you can return it within 30 days and receive a prompt and complete refund of your purchase price, less shipping and handling. No questions or explanation required...your complete satisfaction is guaranteed.
Multiple Purchase Return Policy
If you have purchased more than one bottle of any single product and you wish to return your purchase, return the opened bottle with any sealed bottles within 30 days, beginning on the date of delivery, and you'll receive a prompt and complete refund of your purchase price, less shipping and handling.
In Case of Damage
Although we take great care in packaging our products to reduce the chance of damage during shipment, sometimes events happen that are beyond our control. We want to assure you that if an order is lost or damaged during shipment, it will be replaced and sent to you at no additional cost. In the event this should occur, please follow these instructions to replace damaged products:
- Call New Vitality Customer Service at 1-800-943-6465.
- Retain shipping carton and damaged product to insure a claim with USPS or UPS.
- All claims must be made within 5 days of receipt of package.
After 5 days, USPS or UPS will not be responsible for damaged products.